The Five Whys are used for drilling down into a problem as a technique for root cause analysis. Created by Japanese inventor Sakichi Toyoda, founder of Toyota industries, this interrogation technique helps identify the best solution to help avoid ‘feature creep’ and ensure quality in meeting the customer’s needs. This iterative process can be used alone or in combination with other methods to achieve the desired results.
This Five Whys template will help startup teams identify, analyze, and resolve the root cause of a problem to implement long-term solutions and avoid issue recurrence. It helps follow through on the effectiveness of the solutions and improve employee accountability and productivity.